- Running SymDiag

- Legal notice

## Running SymDiag

^Back to top

The Symantec Diagnostic Tool (SymDiag) is a multi-product diagnostic utility to identify common issues, gather data for support-assisted troubleshooting, and provide links to other customer self-help and support resources. SymDiag also provides licensing and maintenance status for some Symantec products as well as the Threat Analysis Scan, which helps to find potential malware.

Before version 14, SymDiag was called Symantec Help (SymHelp).

For information on how to use SymDiag, see the following articles:

Download the Symantec Diagnostic Tool (SymDiag) to detect Symantec product issues

Symantec Help (SymHelp) FAQ

SymDiag runs preinstallation tests to see if the client has the correct system requirements. If you then deploy the client and the installation fails, see the following article for other possible solutions:

Troubleshooting client installation failures

## Legal notice

^Back to top

Product version: 14.x

Documentation version: 3

This document was last updated on: February 18, 2020

Broadcom, the pulse logo, Connecting everything, and Symantec are among the trademarks of Broadcom.

Copyright © 2020 Broadcom. All Rights Reserved. The term "Broadcom" refers to Broadcom Inc. and/or its subsidiaries.

For more information, please visit https://www.broadcom.com.